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Customer service is an essential component of any business. Good customer service creates loyal customers who will return time and again for more purchases. Plus, it’s a good idea to invest in customer service even in times of economic struggle. It’s a lot easier to retain current customers by keeping them happy than it is …
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Companies of every size must rely on vendors for HR supplies, software, training supplies, and needs like insurance and banking. After the perfect vendors have been found, it’s important to build and maintain relationships with the vendors but prepare for eventualities like the vendor going out of business. The following are a few tips that …
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No matter how low your company’s turnover rate is, you’ll eventually have to face employees leaving. Some employees may find better offers elsewhere. Others may change departments within your organization. Others will retire. It’s important to have a plan for transferring what your experienced employees know to newer employees. This can help preserve their experience …
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Human Resources deals with a company’s most important asset – the employees. There is a multitude of different tasks an HR department must complete, such as recruiting, creating policy manuals, benefits administration, drug screening and more. Some things, like talent development, are better handled in-house. Other functions, such as payroll, can take time away from …
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To most it would seem that the HR certification tests (PHR, SPHR) through the HR Certification Institute are held in high regard. After all, can you browse through HR job postings without seeing the inevitable “PHR/SPHR Required” towards the end of the ad? You might be asking yourself (as I did) whether or not the tests are …
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